1. Scope and controller
This policy applies to motinova.com and its language versions. The controller for the processing described here is Wuhan Tianteng Power Technology Co., Ltd. (MOTINOVA).
For privacy questions or requests, contact us at aftersales02@motinova.com.
2. Data we may process
We do not offer accounts or online ordering on this website. We may process the content and contact details you voluntarily send in an enquiry or after-sales email.
Our CDN or hosting facilities may generate limited technical logs, such as IP address, browser and device information, request time and security events, to deliver and protect the site. Your cookie choice is stored locally in your browser as described below.
3. Purposes and legal bases
We use enquiry and after-sales messages to take steps requested before a contract, perform a contract where applicable, and respond to your request. We use essential technical logs for our legitimate interests in secure, reliable website delivery and to meet legal obligations where they apply.
Where we introduce a non-essential technology, we will rely on your consent before using it. We do not use personal data for unrestricted or incompatible purposes.
5. Recipients, transfers and security
Access is limited to personnel and service providers that need it for communications, hosting, security or legal compliance. Data may be processed in China and in locations where our service providers operate.
When a transfer requires safeguards under applicable law, we will use a valid transfer mechanism and appropriate supplementary measures. We use organisational and technical measures designed to protect data, while no internet transmission can be guaranteed completely secure.
6. Retention
Your local preference remains in your browser until you clear it. We retain contact records only for the period reasonably needed to handle the request, provide after-sales support and meet legal obligations.
Security logs are handled for the hosting provider’s limited operational retention period. We delete or anonymise data when it is no longer needed, unless a longer period is required by law.
7. Your GDPR rights
Where the GDPR applies, you may request access, correction, deletion, restriction, portability or object to processing. You may withdraw consent at any time; withdrawal does not affect processing that was lawful before it was withdrawn.
You may also complain to the supervisory authority in your habitual residence, place of work or place of the alleged infringement. Contact us first so that we can consider your request.
8. Children, links and security
This site is not directed at children and we do not knowingly collect their personal data. If you believe a child has provided data to us, please contact us.
External links lead to independently operated resources. Their privacy practices are their own. Please review their notices before providing information.
9. Changes and contact
We may update this policy when our processing or legal obligations change. The date above shows the latest version.
Questions, requests or concerns can be sent to aftersales02@motinova.com.